As where we work continues to evolve, so does the way we communicate and interact internally. Maintaining a great culture, strong core values, and consistent access to information has become more challenging in this environment. But it’s a worthy challenge.
- I can’t hear you, is your sound on? What percentage of jobs in North America will be completely remote by the end of 2022? (answer below)
Good internal communication has never been more critical. Leaders have more tools at their disposal to distribute information and generate near real-time feedback. But they are underutilized. Leaders have a responsibility to encourage and facilitate transparency, even when the news is bad.
When measuring the effectiveness of internal communications initiatives, make sure to measure engagement — how many employees are viewing, commenting, clicking, and responding to content. At Turbine Labs, we encourage customers to seek an overall engagement rate greater than 70%. If engagement falls below that, it could be a sign that trust and authenticity are waning.
- Empathize much? The CEO of which fintech company recently faced public backlash after firing nearly 900 employees simultaneously over Zoom? (answer below)
Transparency tends to win — so err on the side of presenting challenging news upfront when trying to keep employees informed and engaged. I’d love to hear your thoughts or successes on this topic.
WHAT I’M READING
Changing working conditions and locations as a result of the pandemic have created prolonged amounts of stress and fatigue. In addition to the competitive nature of performing well. Maybe we can learn a few things about how to manage it from our primate cousins. Futurity — February 9, 2022 — Just like us, monkeys may feel pressure to perform
Two years in, and I’m still skeptical that anyone really knows what the Future of Work is going to look like. Heck, pre-pandemic, I thought having our entire company in a single room three feet apart was a good idea. Apparently not. February 9, 2022 — Harvard Business Review — What’s the Optimal Workplace for Your Organization?
YOU WON’T READ THIS ANYWHERE ELSE